Please note when adding device:

  • 1. Confirm device is powered on
  • 2. Confirm device is wating for network configuration
  • 3. Confirm that device, smartphone and router are as close to each other
  • 4. Make sure the network function of router and smartphone are unblocked
  • 5. Confirm the entered router password is correct
  • 6. Confirm adding device is under 2.4G Wi-Fi channel. Enable the broadcast and not allow to hide Wi-Fi
  • 7. Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic
  • 8. Confirm that Wi-Fi name only contains letters
  • 9. If router’s connected devices reach the amount limit. Please try to turn off some devices’ Wi-Fi function and configure again.
  • 10. If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to be connected

Control device under 2G/3G/4G network?

Device and smartphone must be under the same Wi-Fi environment when adding device. After successful adding, device can be control via mobile network.


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